Eastern Airlines to improve service after weekend disruption

Guyana repatriation flight

Eastern Airlines is working to improve its service after a disruption over the weekend left passengers stranded for hours in both Guyana and New York.

Officials from the Guyana Civil Aviation Authority (GCAA) on Tuesday met virtually with the Chief Executive Officer and team from Eastern Airlines to address the service disruption which resulted in extensive delays in flights over the weekend affecting hundreds of passengers.

Recognising the frustration felt by passengers, Eastern Airlines has committed to improving their communications with passengers by providing timely information which will improve the quality of their customer’s experience.

Among the new services that the Airline will soon be introducing to the public are:

  1. Upgrade to its website with the integration of a flight tracking service and a link on the website’s homepage to provide real-time information on flights and their locations.
  2. The integration of a Departure Control System which will provide information on flight disruptions. This new system will also notify passengers of changes and disruptions to flight schedules via Short Messaging Service (SMS), WhatsApp, email and other forms of communications.
  3. Improve their data collection methods from passengers through their travel agents.

Both the GCAA and Eastern Airlines reiterated their commitment to ensuring that the safety of passengers remains paramount.